Due to Covid-19, many changes have been implemented to adapt ways of working to the current health situation. These new methods have a major impact on effective communications and teamwork, although many organisations were already plagued with issues in these areas.
In any case, the coordination via digital platforms rather than face-to-face has proven to be too sudden a change for some companies, implying that, although necessary, adapting to these changes might be more complicated in certain cases.
Adapting to the new circumstances has become essential for many businesses, which require efficient new digital ways of working. The aim is to ensure no loss of productive capacity while complying with health and safety measures.
To take account of the true impact of good communications on the work environment, we have to mention all of the factors that prevent conflicts or misunderstandings, and help employees support each other. Effective communications in the workplace offer numerous benefits:
Effective communications and teamwork are part of the so called soft skills. These focus on aspects that, although not technical, influence a company's productivity. Without good communications, staff potential may be wasted.
In 2020, the University of Alcalá de Henares conducted a study about soft skills and which of these were the most in-demand in the workplace. Leadership, communications skills and teamwork were the main ones, hence having a professional profile that includes these skills helps to make you the ideal candidate for many jobs. In short, combining technical skills with the development of communicative and teamwork skills should be a priority.
In a dialogue, it's important to pay attention to the speaker's message. Active listening consists of thoughtfully responding to what is being said in order to generate a flowing conversation.
To avoid conflicts or misunderstandings, it is crucial to be clear about the purpose of the message, which information is the most important, and how to explain this. It's not a case of expressing it in lots of words, but rather with those needed to convey the message clearly and concisely.
Both knowing when to say no and defending your position are fundamental skills for assertive communication. To accomplish this, it's important to express your personal opinions and preferences gradually and politely, to form the habit of communicating firmly.
Some people stick rigidly to their own point of view without even trying to understand the perspective of others, in other words, they lack empathy. This can culminate in interpersonal conflicts if a timely solution is not found.
Our bodies speak louder than words. No matter how well an idea is expressed, the recipients also pick up on how you feel by the way you move your hands or from your facial expression. Controlling your body also helps you to achieve much more effective communications.
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