FAQs: E-books, podcast and other resources


It's very easy to register, just use an email address you haven't registered with Santander Open Academy before and then follow these steps:

  • Go to registration page
  • Fill in your details. There are only six questions and it only takes a couple of minutes to answer them. The password must have at least ten characters: including one upper-case letter, one lower-case letter and a number.
  • Accept the general conditions and the privacy policy, then click "Register".
  • You will receive an email to verify your email address (if you can't see it in your inbox, please check your spam or junk messages folder).
  • Open the email, confirm your address and away you go!

In the event of an error, you can contact us via Help and support, explaining your problem and attaching screenshots of the error.


It´s not necessary to be a Banco Santander customer to access the content. No, anyone can access the content.


It’s completely free. You’ll be able to access 2 pieces of content monthly and the entire free access catalogue.


You’ll be able to access the content in Spanish, English and Portuguese, although not all content will be available in all three languages.


Any user from any country who has registered to the Santander Open Academy Platform will be able to access the content in the Santander Learning Room.


You can access the content from any device. It is available in various formats, including videos, ebooks, audiobooks, podcasts and courses.


A wide range of subjects, though be sure to check out soft skills, female leadership, sustainability and digital transformation.


If you’ve registered to the Santander Open Academy Platform, you can access up to 2 exclusive pieces of content. You will have 21 days to view this, starting from the moment you download it.


No, throughout the month you can enjoy 2 exclusive pieces of content and from the moment you download them, you have 21 days to view them.


For as long as you like! We want you to be able to learn at your own pace, without any time limits. Simply download the content you like the look of and you’re good to go! If you want to access any content online, you will have 21 days to watch it, as often as you like. Before this time runs out, you will receive a reminder. If you need more time, you can renew your access in just a few clicks. And if you do exceed the 21 days, you can always come back to revisit the same content as often as you like.


You can connect from 6 devices at the same time. We are working on the development of a mobile app and it will soon be available to users.


Yes, if you want to return a document before the loan due date expires, from the "Return" button within the user area in the Your Collection section or also on the specific page of each book you have accessed.


No, our catalogue is constantly updated to:

  • Add new content.
  • Remove outdated or under-consumed content.
  • Remove content where available intellectual property licenses have been consumed.

For these reasons, any content may be added or removed at any time without notice.

We encourage you to consume it as soon as possible if you see interesting content.


No, the catalog may vary depending on the country you are in.


Formats and devices

You can access multi-format content from any device and you have videos, ebooks, audiobooks, podcasts and courses at your disposal.


You can connect from 6 devices simultaneously.



The minimum requirements that the desktop compatible with the service must meet are the following:



  • Microsoft® Windows® XP with Service Pack 3, Windows Vista® (32-bit or 64-bit), Windows® 7 (32-bit or 64-bit), Windows® 10 (32-bit or 64bit)
  • Intel® Pentium® 500MHz processor
  • 128MB of RAM
  • 800x600 monitor resolution


  • PowerPC
  • Mac OS X v10.4.10 or v10.5
  • PowerPC® G4 or G5 500MHz processor
  • 128MB of RAM
  • IIntel ®
  • Mac OS X v10.4.10, v10.5 or v10.6
  • 500MHz processor
  • 128MB of RAM


  • It is officially not supported.
  • It is possible to install the ADE on linux using WINE and the executable for Windows.
  • The ADE on Linux does not recognize the urllink.acsm license file, you have to drag this file into the ADE once the program is open.


Supported Adobe Flash versions and browsers


  •  Microsoft Internet Explorer 10 or higher, Mozilla Firefox, Google Chrome for Windows
  • Adobe Flash® Player


  • Apple Safari, Mozilla Firefox
  • Adobe Flash® Player



It is also possible to access the platform through the Santander Learning Room mobile application, available for Android and iOS.


APP Santander Open Academy

The Learning Room application allows you to access any title available in the catalog and download it to your mobile device in a single click.

The app is optimized for  Android and iOS devices and enhances the user experience with its simple and easy-to-use interface.

From the app you can browse the catalogue, read online and download books to read without an internet connection.

The reader that includes the application allows you to customize the reading by changing the type, size and spacing of the letter. In addition, it allows you to adjust the brightness of the screen and select the color of the background.

You can link up to a maximum of 6 different devices, starting the reading on any of them and continuing on a different one, picking it up at the exact point where you left off.


To view the title from the APP reader, it is necessary to press the "Access" button in the "Bookshelf" section.

The title will be downloaded and available in the “Bookshelf” section. Locate the title and click on it to open it in the reader and start reading.

If you want to customize the reading, click on the page you are viewing to open the menu with the different options that the reader presents:

  • Application menu: used to navigate between the different sections of the application.
  • Progress bar: indicates the number of pages read with respect to the number of total pages.
  • Table of contents and bookmarks: shows the different chapters that the book contains and the different bookmarks that the user has added while reading.
  • Settings: Allows the user to change the background color, lighting, font type, size, and line spacing.
  • Search engine: allows you to locate words within the book.
  • Bookmarks: allows you to add different placeholders while reading.


The application allows you to synchronize up to a maximum of 6 different devices, starting the reading on any of them and continuing on a different one, picking it up at the exact point where you left off.

If you start reading on a mobile device and want to continue reading on a different mobile device, follow these steps:

  1. Install the app on the mobile device where you want to continue reading.
  2. Activate the application with your username and password.
  3. Go to the Downloads section and tap Sync Device. The title downloaded on the other mobile device automatically appears on it and you can continue reading from where you left off.

For the synchronization process to be successful, it is necessary that all reading devices are authorized with the same username and password.


Content options

The "Preview" button on some resources allows the user to view part of the book's content before borrowing it, as long as the publisher allows it.


DRM is the acronym for digital rights management or digital rights management in Spanish. DRM is a digital rights management system that allows the book to be protected against unauthorized copying and redistribution, with the aim of safeguarding the rights of authors and publishers.


The "View" button is used to access the resources that are available in external databases.


No it can not be done. You can vote on as many books as you want to be available in the catalog, but each book can only be voted on once.


No. The platform administrator has to review it and approve that it is a suitable comment for it to be displayed.


Yes. There is a section in the column on the right of the descriptive sheet with different icons of social networks to share the reading.


Download books

The steps to download, transfer and read an eBook on your eReader will depend on your device model and whether it has internet connectivity or not.

To transfer eBooks to other devices compatible with Adobe DRM, you must authorize these devices for your Adobe ID through Adobe Digital Editions. Remember that your device must be compatible with Adobe DRM technology.


  1. Launch the Adobe Digital Editions application.
  2. Connect the device to your personal computer using the cable and connection instructions provided by the device manufacturer.
  3. If the device is compatible with Adobe DRM, Adobe Digital Editions will automatically detect it and display it in the Devices section of the main window.
  4. Select the device in the Devices menu of Adobe Digital Editions:
    • In the "Devices" menu, click on "Device options" and select the "Authorize device" option.
    • Adobe Digital Editions will display a window with information about authorization.
    • By clicking the "Authorize device" button, Adobe Digital Editions will briefly connect to the Internet to verify your data and, if correct, display a confirmation message indicating the Adobe ID account to which the device has been linked.



The steps to download and install Adobe® Digital Editions (hereinafter referred to as ADE) are as follows:

  1. Click on the following link: http://www.adobe.com/es/solutions/ebook/digital-editions/download.html to access the ADE website.
  2. To download the ADE application, click on the Windows link or the Macintosh link depending on whether you have the Windows or Mac Os operating system on your computer, respectively.
  3. Once downloaded, locate the file and double-click on it. An installation window will appear. Click the Run button.
  4. The license agreement page will open. Click the "I accept the terms of the license" checkbox and then click the Next button.
  5. In the new form, select the shortcuts you want to install on your computer, and click the Next button.
  6. In the next form, locate the location on your computer where you want to install ADE (you can leave the default address). Once the Directory is selected, click the Install button.
  7. The ADE installation process will begin. Once the installation is complete, click the Close button.
  8. A window will open indicating that the installation was successful. Click the Done button.
  9. And the ADE application will open.



You can get an Adobe ID by clicking on the following link: Get an Adobe ID. Authenticating our installation will allow you to read e-books on up to 6 different devices (personal computer, laptop, e-book readers or e-Readers, etc.).

These devices must also be authenticated with our Adobe ID. If we do not authenticate the "Adobe ID" installation, it will be anonymous and purchased e-books CANNOT be transferred to other devices.

The steps to authenticate our Adobe Digital Editions, once installed, are as follows:

  1. Open Adobe Digital Editions
  2. Go to the Help menu > Authorize device…
  3. In the Authorize device form:
    • In the Provider dropdown, select Learning Room.
    • In the Provider ID section, enter the user with which you access the platform.
    •  In the Password section, enter the password with which you access the platform.
  4. Click the Authorize button
  5. We must repeat the steps indicated on each computer where we want to read e-books.


Note 1 on DRM protection: Any eBook that has been read or downloaded BEFORE activating an Adobe ID will stop working once our Adobe ID is activated.

Note 2 on DRM protection: Any eBook that has been read or downloaded with a DIFFERENT Adobe ID than ours will stop working with our Adobe ID.


eBooks offered on loan are protected by the Adobe DRM digital rights management system, so it is necessary for the eReader to be compatible with that system.

In case Adobe Digital Editions does not recognize your eReader, it may be due to the following reasons:

  1. The device is not compatible with Adobe DRM:
    • Check the manufacturer's documentation to see if the device is compatible with Adobe DRM.
    • On Adobe's website, you can check a list of devices compatible with Adobe DRM.
    • Amazon Kindle devices are not compatible with Adobe DRM.
  2. The device is compatible with Adobe DRM but not compatible with the Adobe Digital Editions program. Some manufacturers offer alternative programs or methods for some of their models:
    • The Sony PRS-T1 model must use Sony's "Reader" program instead of Adobe Digital Editions.
    • The Sony PRS-T2 and PRS-T3 models allow you to enter your Adobe ID information on the device, so it is possible to download books directly from the device's browser.
  3. The device is compatible with Adobe DRM and Adobe Digital Editions but has not been properly connected to the personal computer: Follow the manufacturer's instructions to properly connect it to the personal computer.


When a book is downloaded, the system generates a URLLink.acsm file that should be opened with the Adobe Digital Editions program. Usually, opening the file in Adobe Digital Editions is done automatically, but sometimes an error message may appear indicating that it cannot be opened because it is not a supported file type, or it is damaged. This message is displayed when Windows has mistakenly associated acsm files with the Adobe Reader program and tries to open them with it, instead of associating and opening them with the Adobe Digital Editions program.

It is possible to permanently modify this behaviour by changing the application that acsm files open with by default on your computer. To do this:

  1. Right-click on the URLLink.acsm file.
  2. Select "Properties".
  3. In the "General" tab, click on the "Change" button next to "Opens with".
  4. Choose "Adobe Digital Editions" or use the "Browse" button to indicate the folder where Adobe Digital Editions is installed on your computer (usually located in C:\Program Files\Adobe\Adobe Digital Editions 2.0).


Another option, although it does not have a permanent effect, is the following:

  1. Start the Adobe Digital Editions program.
  2. Locate the downloaded URLLink.acsm file and drag it onto Adobe Digital Editions.


This error occurs because the account you are trying to view the book with is not the correct one. You must deauthorize this account and authorize Adobe Digital Editions with your Adobe ID.

To deauthorize your Adobe Digital Editions account, follow these steps:

Mac Os

  1. Open Adobe Digital Edition.
  2. Press the key combination Command - Shift - D to deauthorize Adobe Digital Editions.
  3. Click the Erase Authorization button.
  4. Open Adobe Digital Editions again and select Authorize My Account from the Help menu.
  5. Enter your Adobe ID and password.
  6. Download the book again.



  1. Open Adobe Digital Editions.
  2. Press the key combination Ctrl - Shift - D to deauthorize Adobe Digital Editions.
  3. Click the Erase Authorization button.
  4. Open Adobe Digital Editions again and select Authorize My Account from the Help menu.
  5. Enter your Adobe ID and password.
  6. Download the book again.


To fix this error, you must deauthorize your Adobe account on your device and reauthorize it.

This problem can be solved by deauthorizing your Adobe account on the device you are using and reauthorizing it.


Sometimes there are communication problems with the Adobe License Server when returning a loan. The book has been successfully returned but it has not been deleted from your library. All you must do is select the book from your Adobe Digital Editions library and delete it.


This error occurs when there is an authorization error in the Adobe Digital Editions account you are using. To be able to read the book, you must deauthorize the account and authorize it again with your Adobe ID.


This happens because to be able to view the eBook, you must enter your Adobe ID in Adobe Digital Editions.


To be able to view the book, check that the time and date on your device are correct. There is also a time limit of 5 minutes from when it is downloaded until it is imported to the Adobe Digital Editions library, if this time is exceeded, this message will appear.


This error occurs when Adobe did not properly authorize your account when registering. You should contact them to verify the reason why it was not authorized.


This problem occurs when there was an error in downloading the urllink.acsm file. Delete it from your device and download it again.